Tenant Resources

Whether you're considering one of our homes or you're already a resident, this page brings together the information, forms, and resources you'll use most often. Our goal is to make renting straightforward, well-organized, and easy to navigate.

Applying for a Home

All applications are completed securely through TurboTenant.

  1. Tour the property or review the online listing.

  2. Click Apply Now on the property page.

  3. Complete the TurboTenant application and screening.

  4. We’ll review your application and contact you with the next steps.

Our Rental Criteria- Applicants should generally have 1) Gross household income of approximately 2 ½ times the monthly rent, 2) A credit score of 650 or higher preferred, 3) Verifiable employment and rental history, 4) Completed credit, criminal-background, eviction, and rental-history screening through TurboTenant.

Resident Portal

Once your lease begins, you'll receive access to the TurboTenant Resident Portal.

The portal allows you to • Pay rent securely online • Submit maintenance requests • View lease documents • Receive important property updates • Communicate with our team

Maintenance Requests

Please submit all non-emergency maintenance requests through the Resident Portal whenever possible.

Including clear photos and a brief description helps us respond more quickly and accurately.

Maintenance Emergencies

If you experience an urgent maintenance issue such as major plumbing leaks, sewer backup, complete loss of heat or air conditioning during extreme weather, electrical hazards, security issues affecting the home-Please notify us immediately through the Resident Portal or our emergency contact instructions.

For fire, gas leaks, medical emergencies, or situations involving immediate danger, call 911 first.

Pets

We welcome responsible pet owners.

• Up to three approved pets may be permitted.

• Written approval is required before bringing a new pet into the home.

• A one-time pet fee may apply.

• Pet owners remain responsible for any damage caused by their pets beyond normal wear and tear.

Assistance animals are accommodated in accordance with applicable law.

Property Care

Our goal is to keep every Andrus Company home well maintained.

As part of your tenancy:

• Lawn care and responsibilities vary by property and are outlined in your lease.

• HVAC air filters are replaced quarterly by the landlord.

Residents are responsible for:

• Keeping the property reasonably clean.

• Promptly removing pet waste.

• Reporting maintenance concerns before they become larger problems.

Good communication helps us keep your home in excellent condition